Position Overview: looking for a highly professional, bilingual (English/Spanish) Front Desk Secretary to join our team and be the first point of contact.
This role is crucial in ensuring that callers are properly routed to the right department while
maintaining a high standard of customer care.
This person will be the voice of the company — someone who listens with patience,
communicates clearly, and acts with empathy.
Key Responsibilities
Answer incoming calls via RingCentral and direct them to the appropriate department or
team member.
Provide basic information to callers when appropriate.
Handle callers with patience and empathy, as many may be going through challenging
situations.
Maintain call logs and ensure follow-ups are completed.
Work collaboratively with clinical and administrative teams.
Represent us with professionalism and warmth at all times.
Key Skills & Qualifications
English level: Advanced (C1) – Fluent spoken and written.
Experience in customer service or administrative roles (preferably in healthcare).
Strong communication and interpersonal skills.
Ability to remain calm, empathetic, and solution-oriented under pressure.
Team player with a proactive attitude.
Comfortable with technology and phone systems (experience with RingCentral is a plus).
* Colombia candidates Only*
Apply if you have the requirements.