Location: Remote (Colombia)
Work Schedule: Must be available to work EST/PST hours
Job Type: Full-time
About the Role
We are looking for a proactive and detail-oriented professional with strong experience in Freight Forwarding, combining both Operations and Pricing expertise.
This hybrid role is responsible for coordinating end-to-end air and ocean export/import operations while also managing quotations, costing, and rate negotiations to ensure optimal profitability and customer satisfaction.
The ideal candidate is analytical, customer-focused, and capable of managing multiple priorities in a fast-paced international logistics environment.
Key Responsibilities
Operations:
Coordinate and manage Air & Ocean Import and Export shipments from booking to delivery.
Communicate daily with overseas agents, clients, and service providers to ensure smooth execution of shipments.
Maintain accurate shipment data and documentation in the company’s system (CargoWise One).
Handle and review freight documents such as BL, CI, COO, HBL/MBL, AWB, PL, ensuring compliance with INCOTERMS and company standards.
Perform month-end closing for assigned shipments, including cost control and billing accuracy.
Identify root causes of delays or issues, ensuring KPIs and service quality targets are met.
Pricing:
Manage daily RFQs and provide competitive and accurate quotes to clients and overseas partners.
Negotiate rates with carriers and service providers to optimize profitability.
Track and analyze quotation performance and identify opportunities to improve the closing ratio.
Generate and qualify leads through quotations, CRM tools, and client follow-ups.
Collaborate with sales and operations teams to develop solutions that meet client needs while maintaining margin goals.
General:
Maintain proactive communication and excellent customer service at all times.
Contribute to continuous process improvement and operational efficiency.
Support both the Operations Manager and Pricing Manager with ad hoc projects or reporting as required.
Qualifications
Minimum 5 years of experience in freight forwarding, covering both operations and pricing/sales.
Strong understanding of international trade documentation (BL, AWB, COO, CI, etc.).
Knowledge of CargoWise One (CW1) is a strong plus.
Solid understanding of INCOTERMS and international logistics procedures.
Experience working with U.S. and Canadian markets (experience with both is a big plus).
Excellent communication skills in English (B2+ level or higher required).
Ability to work independently in a remote environment with multiple time zones.