Schedule: Monday to Friday | 8:00 AM – 5:00 PM EST
Languages: Bilingual (English-Spanish) – Minimum level B2+
About the Role: We are seeking a motivated and experienced Air Import Specialist to oversee and manage its air import operations. This person will be responsible for handling shipments from A to Z — including coordination, dispatch, communication with agents and customers, and billing.
Key Responsibilities:
• Manage and coordinate air import shipments from origin to final delivery.
• Communicate effectively with clients, carriers, and agents.
• Track and monitor cargo to ensure timely delivery.
• Prepare and review shipping documentation in compliance with regulations.
• Handle billing processes and update shipment details in CargoWise or Excel.
• Work closely with internal teams to ensure smooth workflow and client satisfaction.
• Provide prompt and professional customer service at all times.
• Support overall import department operations as needed.
Requirements:
• 2–3 years of proven experience in air import operations.
• Strong knowledge of international freight forwarding procedures and documentation.
• Experience using CargoWise (preferred) and/or Excel.
• Strong communication skills in English (B2+ minimum).
• Detail-oriented, organized, and capable of multitasking.
• Positive attitude and strong problem-solving skills.
• Team-oriented and willing to learn and grow with the company.